FAQs
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If you’ve put the wrong shipping address and your order hasn’t shipped, we can update to the correct addre...
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I would like to cancel my order.
If you’ve changed your mind and would like to cancel your order before your order is processed and shipped...
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All onecondoms.com orders will ship in 1-2 business days. Business days are Monday – Friday. So if you plac...
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Due to the intimate nature of sexual health products and health regulations regarding medical devices, we a...
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Condoms don’t fit me, what can I do?
We get it, condoms aren’t one size fits all. If a condom doesn’t fit, many people experience slippage, sque...
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What type of lube can I use with my condoms?
All ONE® lubricants are compatible with our condoms. Use lubricants that are compatible with latex condoms...
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Here's our condom instructions page so you can be a pro at condoms.
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Absolutely! For MyONE®, after you’re done measuring and finding your MyONE® Custom Fit size code, you can o...
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What is the Design ONE® Contest?
For nearly 20 years we invited the ONE® community to create their very own condom artwork on our trademarke...