FAQs
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How do I edit my email notifications?
Click here to manage your email notifications, or click “Unsubscribe” at the bottom of any Momentum® email.
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I haven’t received my points yet. What should I do?
Don’t worry. You will receive an email when your points land in your account. This may take up to 7 days fr...
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How do I change my Momentum® password?
Click here to reset your password. Alternatively, log into the Momentum® hub, and visit your profile. Not s...
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How do I change my email address?
To change the email address connected to your account, log into the Momentum® hub, and visit your profile. ...
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I didn't get my reward. What should I do?
Start by checking your email (and your spam folder!) When you redeem a reward on the Momentum® hub, you sho...
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How do I earn Momentum® points?
Earning points is quick, easy, and fun. Here are three ways to start racking up points today:
Complete Mo...
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What happened to the ONE® design contest?
The design contest is currently on pause, but you can still access previous submissions. Email your request...
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Who can sign up for Momentum®?
Anyone in the US or Canada can join Momentum®. Not in either region? Don’t worry, we’re expanding our progr...
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What countries can you ship to?
Because condoms are a medical device, they must be cleared within a country for importation. ONE® Condoms ...